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This Friday, September 4th, is official Bring Your Manners to Work Day. It seems like a simple request, I mean come on people, it's just one day a year! You've got the entire rest of the year to act like a jerk!
I josh, of course (it's just how I roll). You really ought to encourage everyone to bring their manners to work everyday, since study after study suggests incivility at work is on the rise, and jerk-like behavior might be costing you more than you realize. An Arizona State University study discovered that disrespectful behavior at work resulted in:
- 80% of employees reporting lost work time worrying about an incident;
- 63% of employees losing time at work trying to avoid the offender;
- 50% of employees saying they've deliberately decreased time at work due to disrespectful behavior;
- 66% saying their performance declined because of a work jerk;
- 25% admitting to taking it out on a customer;
- 12% of respondents saying they left a job because of incivility.
Incivility at work impacts morale, innovation, collaboration, and customer service. Plus it's a huge source of stress that is costing you big bucks. So, once again, but with feeling: Don't hire jerks! Train employees so they understand the costs of incivility. Keep the conversation around workplace civility alive. And implement a zero-tolerance policy when it comes to
jerks at work!
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