| Humor at Work |
ISSUE 837 - Aug. 26, 2020 |
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Creating a Culture of Helping |
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The international design and consulting company IDEO, lauded for its innovation, has built what they describe as a "culture of helping." Researchers spent two years studying how IDEO builds this approach into their culture and they found that the two most important
factors contributing to the success of the most popular helpers were accessibility and trust.
Their culture of helping starts on day one, when new employees are taught that one of IDEO's core values that they will be assessed on is a commitment to making other teammates successful. Senior leaders constantly communicate how collaborative helping leads to greater outcomes than internal competition.
They emphasize the role of helping in all job descriptions and they even assign official helpers on projects. This culture of collaborative helping not only drives their legendary innovation, it's also the reason they have such exceptionally high employee morale.
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Mike's Fun at Work Tip |
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Thanks to long time subscriber and frequent caller Waldo for the inspiration for this one. Use a random name generator or just have people draw names from a hat (perhaps a virtual hat these days) and then have each person write a note of appreciation to that person and exchange notes with them. Waldo shared with me how he used this technique to ease tensions during a stressful time when he was
teaching a class to adults, and this simple exercise proved to be a powerful turning point for the entire class.
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Quote of the Week |
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“Life is too short and too hard and too serious not to be humorous about it." Herb Kelleher, former CEO and founder of Southwest Airlines
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It's a Wacky World |
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It's almost September, which means you almost need to get ready to celebrate some great theme days (Arrrr you ready for Talk Like a Pirate Day?). The complete list is up on the website, featuring such notables as:
September 1: Random Acts of Kindness Day
September 4: Bring Your Manners to Work Day
September 5: Be Late for Something Day
September 9: Wonderful Weirdos Day
September 10: Swap Ideas Day
September 13: Blame Someone Else Day
September 14: Boss/Employee Exchange Day
September 15: IT Professionals Day
September 16: Stay Away From Seattle Day
September 19: International Talk Like a Pirate Day
September 22: Remote Employees Appreciation Day
September 28: Good Neighbor Day
September 30: Ask a Stupid Question Day
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If You're Serious About Creating a Service-first, Fun, Inspiring Culture... then you need the Culture Leadership Online Academy. The early bird discount is still on and there are big savings for groups. If you're not sure this is right
for you and your team, let's schedule a time to talk: mike@mikekerr.com
Jerk Free Book Title Survey
Thank you again for everyone who has so graciously sent me ideas and feedback for my next book, The Jerk Free Workplace. I'd love your feedback on the subtitle for the book, so if you have 43 seconds to spare, please let me know which subtitle resonates the best with you: The Jerk Free Workplace Survey
Thank you!
Every Other Wednesdays
Register for another culture conversation with "The Culture Club." Next chat is today, August 26th: Every Other Wednesdays
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mike@mikekerr.com
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