| Humor at Work |
ISSUE 763 - Feb. 27, 2019 |
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Uncanny Customer Service |
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Do you need to can your canned customer service - customer service that sounds prepackaged, scripted, and totally devoid of personality? You know what I'm talking about - those Arctic-chilled frozen smiles coupled with totally insincere-sounding questions or comments that you know came out of a
customer service recipe book.
Great service is about building trust and fostering relationships, which means being truly present and authentic in your interactions with customers. It's why Southwest Airlines and WestJet Airlines encourages their flight attendants to put their own personal, humorous takes (within limits) on their announcements - leading to hundreds of viral videos!
The online shoe giant Zappos also gives their call center employees the latitude to bring their personalities along for the ride. Zappos' employees receive a lot of training, coaching, and feedback to make sure they are engaging customers in professional and effective ways, but how they build trust with the customer is largely left up to the employee - which leads to happier, more engaged customers and employees.
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Mike's Fun at Work Tip |
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March 26 is Make Up Your Own Holiday Day, so why not start a competition in your workplace or on your team to see who can come up with the most creative, but relevant holiday that would best celebrate or be the most needed for your company or profession? If you send your ideas to me, I'll award a free copy of the book, The Humor Advantage - Why Some Businesses are Laughing All the Way to the
Bank, to the winning entry as chosen by our esteemed panel of esteemed judges.
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Deep Thought of the Week |
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"Those who get too big for their britches will be exposed in the end!"
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It's a Wacky World |
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It's time to March forth and do something! The March theme days are posted here, with such notables as...
March 1: Employee Appreciation Day
March 3: What If Cats and Dogs Had Opposable Thumbs? Day
March 4: March Forth and Do Something Day
March 6: Discover What Your Name Means Day
March 7: Name Tag Day
March 8: Middle Name Pride Day
March 10: International Day of Awesomeness/International Bagpipe Day
March 11: Fill Our Staplers Day
March 14: Pi Day and Pie Day
March 17: St. Patrick's Day!
March 18: Awkward Moments Day
March 20: International Day of Happiness
March 22: International Goof Off Day
March 26: Make Up Your Own Holiday Day
March 27: Quirky Country Music Song Titles Day
March 29: Mom & Pop Business Owner’s Day
March 31: International Hug a Medievalist Day
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Copyright © 2019 Humor at Work. All Rights Reserved.
mike@mikekerr.com
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