Humor at Work: What Would Lisa Simpson Do?

Published: Wed, 12/19/12

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Humor at Work ISSUE 468 - Dec 19, 2012
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What Would Lisa Simpson Do? 



As we wind up another year of Humor at Work, I wanted to thank everyone for their kind notes, positive support, thoughtful comments, brilliant ideas and of course, fabulous humor.  All the best for the holiday season -  I look forward to connecting with you again in 2013!  
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Two weeks ago I wrote about the need to think about the questions we ask and I asked for your suggestions. I received over 50 responses, here is just a small sampling: 
 
When interviewing front line candidates, Paula Wild suggested: "What does customer service mean to you or look like to you?" 

"What is the desired outcome?" Dale Frayn suggested this as a great way to stay focused on the end goal and to gain greater clarity. It's a question I think we need to ask constantly. In fact, what would happen if you changed your meeting agenda items to "desired outcomes?"

"How would Lisa Simpson solve this?"  Because precocious Lisa Simpson, as we all know, is wise beyond her years and always strives to do the right thing, Jennifer Morin suggested this as a great question. (Of course, I think we could also ask "What would Bart do?" when hunting for off-the-wall ideas.)

Rather than asking "Can I help you?" changing the question with just one word, to "How can I help you?" is a friendlier way to find out specifically what someone needs. As Athena Watters pointed out, we can already assume a customer is calling/asking us for help, so adding the "how" makes a subtle yet important distinction. 

Michelle Wilcox suggested, that while we should make sure our workplace matches the hype in our help wanted ads, we also need to ask, "Does your help wanted ad match the hype you want your employees to bring to the job?"  (If you want enthusiastic, creative, fun candidates, are your help wanted ads enthusiastic, creative and fun?) 

"If you could have your manager possess the qualities of a superhero which superhero would they be?" I love this quirky suggestion from Anita Sakiyama. It's one of those sideways questions that might help spark interesting conversations and ideas. 

"Why is this important to you?" or "What makes this important to you?"  This came from Karla Mather-Cocks, and I agree that it's a great question for gaining greater clarity. 

And lastly, a great suggestion given the time of the season: "What difference can I make in your life without giving you anything tangible?"  I love this suggestion from Bhagwandas Chibba, it's a great one for leaders to embrace as a reminder than there are so many things beyond the tangible in a workplace that influence the happiness and well being of employees. 

 
 

 

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    Mike's Fun at Work Tip

Here's a good meeting ice breaker or Friday afternoon exercise: Come up with everyone's alter ego alternative names by creating an anagram of each others names. It's a fun brain-stretching team exercise to come up with them yourself, but if you get stuck, you can always try a site I recommended a few years back, such as the Internet Anagram Server.
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    Quote of the Week
"Three things in human life are important. The first is to be kind. The second is to be kind. And the third is to be kind."  Henry James
 
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    It's a Wacky World
 
This Friday, December 21st, is both "Humbug Day" and "Look at the Bright Side" Day, so best of luck reconciling those two theme days! 
 
Happy holidays everyone! See you in 2013! 
 
 
 
 
 
 
 
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Fun Watching
 
A bit of holiday fun from the folks at WestJet Airlines, who once again show a little humor is a great way to spread some cheer: WestJet Spreads Some Ho Ho Ho's 
 
 
Humor at Work TV  
 
In case you missed it last week, Mike's interview with President and CEO Mike Easton on Building a Tribal Culture: Humor at Work TV
 
Inspiring Savings!
 
Take advantage of Mike -  in a nice way!  Great savings to book to speak: Kelowna or Penticton, B.C;
South Africa, April 2-9, 2013
Contact our office at info@mikekerr.com 
 
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