Inspiring Workplaces |
ISSUE 959 - Feb. 15, 2023 |
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The Power of Presence |
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In the fabulous book Unreasonable Hospitality, restaurateur Will Guidara writes about analyzing servers in a high end restaurant and discovering that the servers who earned the biggest tips and best reviews weren't the servers that were the most efficient or
the ones who seemed, at least on paper, to be the real rock stars. The difference between the two groups was something that applies to every aspect of how we work with one another.
That difference boiled down to this: Being attentive vs. being truly present.
It's one thing to be attentive with our colleagues and customers and make sure we are doing what it is we need to do in a proficient manner, but as Guidara writes, being present is about caring so much about what you’re doing that you stop caring about everything you need to do next. You are truly in the moment, completely present with someone, and making a connection. These were the servers that were rewarded for their
hospitality, not just their excellence.
This isn't just about connecting with your customers. Imagine how much stronger your workplace relationships, reputation, and legacy might be if you practice being 100% present in all your interactions.
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Mike's Fun at Work Tip |
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Create a fun "Oops I Messed Up" apology recovery kit you can use with your customers or colleagues. You can create a kit just for you, or create one with your team to use when someone on your team has messed up with a customer.
It might include a funny (but sincere!) apology card, a stress relief ball, some "Repentance Rich D'OH!" apology pills (Google them), a coupon for some chocolate, a photo of your team looking very sad and repentant...anything that helps you pass along a sincere apology message in a lighthearted way.
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Quote of the Week |
"Speak in such a way that others love to listen to you.
Listen in such a way that others love to speak to you."
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Funny Business |
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As seen in a parking lot on a highway pullout:
Reserved parking to the left.
Parking with wild abandon to the right.
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Wanted: Audiences In Need of Inspiring Ideas! Respond to this email to find out how Michael can energize your workplace!
“We could not have chosen a better speaker, he kept us laughing and engaged during the entire four-hour leadership presentation.” Andre Therien, Bell Canada
Inspiring Workplaces Blog
How focusing on customer experience, and not just service, drives employees engagement.
Ready to Ramp Up Your Workplace Culture?
If you want to ignite your workplace culture, then you need to invest in your culture leadership. Ask us how the Culture Leadership Academy could help jump start a culture shift in your organization!
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Follow Michael Kerr - The Workplace Energizer! |
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Copyright © 2023 Michael Kerr. All Rights Reserved.
mike@mikekerr.com
Suite #644, 104-743 Railway Avenue, Canmore, AB, T1W 1P2 |
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