Inspiring Workplaces: The Power of Presence

Published: Wed, 02/15/23

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Inspiring Workplaces ISSUE 959 - Feb. 15, 2023
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    The Power of Presence
   



 
In the fabulous book Unreasonable Hospitality, restaurateur Will Guidara writes about analyzing servers in a high end restaurant and discovering that the servers who earned the biggest tips and best reviews weren't the servers that were the most efficient or the ones who seemed, at least on paper, to be the real rock stars. The difference between the two groups was something that applies to every aspect of how we work with one another.

That difference boiled down to this: Being attentive vs. being truly present.

It's one thing to be attentive with our colleagues and customers and make sure we are doing what it is we need to do in a proficient manner, but as Guidara writes, being present is about caring so much about what you’re doing that you stop caring about everything you need to do next. You are truly in the moment, completely present with someone, and making a connection. These were the servers that were rewarded for their hospitality, not just their excellence.

This isn't just about connecting with your customers. Imagine how much stronger your workplace relationships, reputation, and legacy might be if you practice being 100% present in all your interactions.

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    Mike's Fun at Work Tip
 
Create a fun "Oops I Messed Up" apology recovery kit you can use with your customers or colleagues. You can create a kit just for you, or create one with your team to use when someone on your team has messed up with a customer.

It might include a funny (but sincere!) apology card, a stress relief ball, some "Repentance Rich D'OH!" apology pills (Google them), a coupon for some chocolate, a photo of your team looking very sad and repentant...anything that helps you pass along a sincere apology message in a lighthearted way. 

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    Quote of the Week
"Speak in such a way that others love to listen to you.
Listen in such a way that others love to speak to you." 
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    Funny Business
 
As seen in a parking lot on a highway pullout:
 
Reserved parking to the left.
Parking with wild abandon to the right.
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“We could not have chosen a better speaker, he kept us laughing and engaged during the entire four-hour leadership presentation.” Andre Therien, Bell Canada


Inspiring Workplaces Blog
How focusing on customer experience, and not just service, drives employees engagement.



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